Privacy Policy

Privacy Policy

As a user (“you” or “your”) of our (“we,” “us,” “our,” or “TadHealth”) services and products, including, but not limited to, the crisis link button API (“Button”), the TadHealth dashboard API (“Dashboard”), the appointment API (“Booking”), the subscription API (“Subcriptions”), and the resources content API (“Resources”) posted or published by TadHealth on the Dashboard and our associated website (collectively, the “Service”) we provide you with this Privacy Policy (this “Policy”), which is intended to describe in a straight-forward and easily understandable manner:

the information we collect about you;
how that information may be used;
with whom the information may be shared;
how you may update the information you provide us;
how you may contact us; and
your choices about the information.

At TadHealth, we encourage you to read this Policy carefully. If you have questions or concerns regarding this Policy, please feel welcome to contact us by e-mail at support@tadhealth.com if you do not agree to the terms of this Policy, you must uninstall and cease usage of the Service.

This Policy is part of our Terms of Service, which you can find here: tadhealth.com/terms. If you do not agree to the practices in this Policy and our Terms of Service, do not use our Service.

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Information Collected

This Policy primarily concerns Personal Information, which deals with individuals, rather than organizations or businesses. “Personal Information” uniquely identifies an individual or can identify an individual by combining it with other data. It includes financial and account information, as well as email addresses, phone numbers and other information associated with the individual. The legal name and definition of personal information differs from jurisdiction to jurisdiction. TadHealth does not collect, store or receive any health or medical information and is not a “covered entity” as defined by Health Insurance Portability and Accountability Act (“HIPAA”) and is therefore not subject to the obligations under HIPAA.

This Policy applies to our data collection practices only to the extent we decide how and why to process the Personal Information in question. When we store your Personal Information on behalf of one of our business customers, it is the customer that decides how and why to process that information. In this context, you should review the business customer’s privacy policies to understand how they handle your Personal Information and reach out to them if you have any questions or requests.

We collect Personal Information about you that may include financial and account information such as your name, e-mail address, general usage metrics of the Service, your financial payment information, your profile, email communication history with TadHealth, anything you may post on the TadHealth website and other information associated with you or your organization, as well as other information that may or may not specifically identify you. The information collected through the Service may be stored at servers, computers, or other media located in the United States.

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Third-Party Sources

We may obtain information about you from third-party sources, such as Google, Apple or the institution or entity through which the Service is offered (“Institution”), when applicable. This information may be utilized, analyzed, and/or compared with information that TadHealth has collected from you or that you have submitted to the Service.

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Cookies and Other Tracking Tools

We and our third-party service providers use cookies, pixels, local storage objects, log files, and other mechanisms to automatically collect browsing, activity, device, and similar information within our Services. We use this information to, for example, analyze and understand how users access, use, and interact with our Services, to identify and resolve bugs and errors in our Services, to assess secure, protect, optimize and improve the performance of our Services, as well as for marketing and analytics purposes, and to personalize content in our Services.

Cookies. Cookies are alphanumeric identifiers we transfer to your device’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Services, while others are used to enable a faster log-in process, support the security and performance of the Services, or allow us to track activity and usage data within the Services.

Pixel Tags. Pixel tags (sometimes called web beacons or clear GIFs) are tiny graphics with a unique identifier, similar in function to cookies. While cookies are stored locally on your device, pixel tags are embedded invisibly within web pages and online content. We may use these, in connection with our Services to, among other things, track the activities of users, and help us manage content and compile usage statistics. We may also use these in our emails to let us know when they have been opened or forwarded, so we can track response rates and gauge the effectiveness of our communications.

Local Storage Objects. Local storage is a web storage mechanism that allows us to store data on a browser that persists even after the browser window is closed. Local storage may be used by our web servers to cache certain information in order to enable faster loading of pages and content when you return to our websites. You can clear data stored in local storage through your browser. Please consult your browser help menu for more information.

Software Development Kits (SDKs). We may use third-party software development kits (“SDKs”) in our Mobile App. A SDK is a collection of software tools and resources third party developers often use to build applications for specific platforms. SDKs allow us, our service providers, and third-party partners to collect information about your device and usage patterns. We use SDKs to, for example, add features or functionality to our Mobile App, provide us with analytics regarding your use of our Mobile App, to integrate with social media, or to facilitate advertising.

Third-Party Analytics and Tools. We use third party tools, such as Google Analytics, which are operated by third party companies. These third-party analytics companies may use cookies, pixels, and other similar tools to collect usage data about our Services in order to provide us with reports and metrics that help us evaluate usage of our Services and improve performance and user experiences. To learn more about Google’s privacy practices, please review the Google Privacy Policy at https://www.google.com/policies/privacy/partners/. You can also download the Google Analytics Opt-out Browser Add-on to prevent data from being used by Google Analytics at https://tools.google.com/dlpage/gaoptout.

Cross-Device Tracking. We and our third-party providers may use the information we collect about you within our Services and on other third-party sites and services to help us and these third parties to identify other devices that you use (e.g., a mobile phone, tablet, other computer, etc.).

Third-Party Advertising. We work with third parties, such as ad networks, analytics, marketing partners, and others (“third-party ad companies”) to personalize content and display advertising within our Services, as well as to manage our advertising on third-party sites. We and these third-party ad companies may use cookies, pixels tags, and other tools to collect browsing and activity information within our Services (as well as on third-party sites and services), as well as IP address, unique ID, cookie and advertising IDs, and other online identifiers. We and these third-party ad companies may use this information to provide you with more relevant ads and content within our Services and on third-party sites, and to evaluate the success of such ads and content.

Custom Lists and Matching. We may share or make available certain customer list information (such as your name, email address and other contact details) with third parties so that we can better target ads and content to you across third party sites, platforms and services, and in some cases, these third parties may help us to enhance our customer lists with additional demographic or other information, so we can better target our advertising and marketing campaigns.

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Children’s Information.

Note to Parents

It is possible that the Services may be accessed and used by children, including those under 13 (“Children” or “Child”). Please discuss this Policy with your Children so that they will better understand how to use the Services and the information they may be asked to provide when using the Services. TadHealth believes that providing its visitors with accurate and adequate notice about the Services will inform choices and decisions about how to use the Services and will better protect its users' privacy. If you have any questions or comments about this Policy, please contact us using the contact information provided at the end of this section.

TadHealth is committed to compliance with the Children’s Online Privacy Protection Act (“COPPA”), a federal law designed to protect Children online. We take Children's privacy seriously and encourage parents to take an active role in protecting their Children's privacy and online experience at all times. Except as otherwise outlined in this Policy, we do not collect personal information from users of the Services.

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Collection and Use of Children's Personal Information

TadHealth may collect and store persistent identifiers (e.g., cookies, IP addresses, etc.) from Children without parental consent for the purpose of supporting the internal operations of the Service or as otherwise permitted under COPPA.

TadHealth may collect and store other personal information about Children if this information is submitted by a Child with prior parental consent or by the parent or guardian of the Child. If a Service is directed to children under COPPA, we may ask users to verify their dates of birth before collecting any personal information from them. Those users that indicate they are Children are either blocked from the activity or taken through a parental consent process.

TadHealth may collect and store the following types of personal information about a Child when submitted by a Child with prior parental consent or by the parent or guardian of the Child: first and/or last name, email address, parent's or guardian's name, and parent's or guardian's email address. TadHealth may also collect the Child's mailing address and/or telephone number when necessary to respond to an inquiry or fulfill a transaction, such as sending the winner of a contest or sweepstakes the awarded prize. TadHealth may also collect demographic information about a Child such as the Child's date of birth, gender, toy and game ownership and other preferences, and combine such information with the Child's personal information. Please refer to the sections entitled “Information Collected” and “Information Use and Sharing” for further details on the information we collect and the tools we use to collect it.

Additionally, we are prohibited by COPPA from conditioning a Child's use of the Services on the Child's disclosure of more personal information than is reasonably necessary to use the Services. This means that if we don't need a specific piece of information (like the Child's phone number) to allow the Child to use the Services, we simply won't ask for it, even with parental consent. To read about the steps TadHealth takes to protect the confidentiality, security, and integrity of all users’ personal information, please see our section on “Information Retention and Security”.

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Disclosure of Children's Personal Information

We follow our standard policy as outlined in this Policy for the disclosure of personal information collected from and about Children.

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Parental Access

A parent who has already given TadHealth permission to collect and use his or her Child's personal information can, at any time, do the following: (1) review, correct, or delete the Child's personal information; and/or (2) discontinue further collection or use of the Child's personal information. To do so, please refer to the confirmation email provided to you when you gave consent or contact support@tadhealth.com Please be sure to include your Child's name and email address, your name and email address, and the name of the site on which your Child is registered. Alternatively, you may contact us at:

2618 San Miguel Drive Suite 501, Newport Beach, CA 92660 or email support@tadhealth.com

For any other issue, please contact support@tadhealth.com. We will be happy to take your request.

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Permissions

The following section only applies if you use one of our mobile software applications. The Software requires certain permissions on your mobile device in order to work as intended. You can either allow or deny the Software access to the permissions. In some cases, it is necessary for you to grant the Software permissions to take full advantage of features or functionality of the Software. If you disallow some or all permissions, the Software may not function properly. Some of the permissions needed may include access to your device’s: camera; calendar; location; phone; sensor; SMS; and storage. Additional permissions may be requested as new features are added in the future.

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Information Use and Sharing

We may use and share your information for any legally permissible purpose. We may match any of the information we collect from you to any personally identifiable information we obtain through third-parties. Examples of some ways we may use or share information that we collect about you include:

providing you with use of the Service;
providing you with products or services, whether from TadHealth, or any affiliates or sponsors;
providing you with customized content and services;
providing technical or customer support;
performing research and analysis to gauge the use of the Service;
communicating with you by e-mail, postal mail, telephone, text message, and/or mobile devices about products or services that may be of interest to you from TadHealth, any affiliates, sponsors or other third-parties;
enforcing TadHealth’s Terms of Service, this Policy, or otherwise manage its business; and
performing functions as otherwise described to you at the time of collection.

In order to perform certain services on your behalf, we may publish certain information that you provide. You agree that any testimonial feedback, stories, posts, interactions or other comments provided by you to TadHealth through the Dashboard, Button, or on and TadHealth websites becomes its sole and exclusive property and that such information may be used for any legally permissible purpose, including, but not limited to marketing and advertising our Service.

You acknowledge and agree that TadHealth may use and disclose your personal and non-personal information to public or private third-parties: (i) for inspection by law enforcement officials (including in the case of potential criminal activity); (ii) to respond to cease and desist letters, arbitration proceedings, legal actions and suits, criminal and civil subpoenas, any court orders; (iii) to enforce or apply the terms of this Policy or any other agreement between us; (iv) to protect our, our users, and others’ rights, property, or safety whether during or after the term of your use of our Service; and (v) to assess and implement mergers, acquisitions, reorganizations, bankruptcies, and other business transactions such as financing, and to administer our business, accounting, auditing, compliance, recordkeeping, and legal functions.

If you are using our Service through an Institution we may also share your information with that Institution to the extent permitted under this Policy or as necessary to provide the Services, improve the Services, or to show usage.

Except as otherwise provided in this Policy or permissible under applicable law, we will not sell, rent, license or trade your Personal Information to third party.

Unless otherwise provided in this Policy, we shall not disclose Personal Information you submit to us except (i) with affiliates, licensees, subsidiaries and successors, (ii) when we have your permission, or (iii) as necessary:

To third parties who provide information technology services such as website hosting, computer systems maintenance, or data security and privacy services;
To our partners, vendors or others who help us operate the Service or assess your interest or satisfaction with the Service, our organization, or our products, provided they have contractually agreed to adhere to this Policy; or
To comply with our legal obligations, enforce our Terms of Service available at tadhealth.com/terms, this Policy or otherwise to protect the rights, property or safety of our users and business partners.

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Communications from Us

Unless you opt out of certain communication features, we may use your information to communicate with you, such as through e-mail, newsletters, and telephone. You may opt out of and/or unsubscribe from communications at any time. See the Opt-Out Provisions and Updating Your Information section below for applicable contact information and directions.

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Legal Process and Investigation Issues

From time to time, TadHealth may be required to respond to a subpoena or similar investigative demand from law enforcement, a court order, a government agency, or a private litigant. TadHealth reserves all rights to defend, within its sole discretion, against such legal requests, demands, and claims. For instance, TadHealth may raise or waive legal objections or rights. TadHealth also reserves the right to disclose your information, as allowed by applicable law, when we believe it is reasonably appropriate based on the situation. Such disclosure may occur, but is not limited to, disclosing your information in connection with efforts to: investigate, prevent, or commence other actions regarding suspected illegal activity or other wrongdoing; to protect; defend the rights, property or safety of our company, our users, our employees, or others; comply with applicable law or cooperate with law enforcement; or enforce our End User License Agreement, Terms of Service or other agreements or policies.

How to Review, Correct, Update or Opt Out.

‍Opt-Out Provisions and Updating Your Information

You may contact TadHealth to review, update and correct your Personal Information.

Our emails will include a link to opt out from receiving further electronic marketing communications from us. At places on our website where you give us your Personal Information, you may opt out of receiving those communications. You may also opt out of future electronic communications by contacting us as provided below, but note that we may continue to send you administrative messages as necessary regarding your account, billing, and product updates.

We may need to verify your identity before providing you with Personal Information or updating it in our system.

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Third Party Privacy Policies May Be Applicable

This Policy does not cover any third party’s use or handling of your information once it is shared. Instead, the privacy policy of the third-party will govern. We encourage you to visit the websites of those third-parties and fully read and understand their privacy policies. Some of these entities will have different privacy terms than we do and their servers may be located outside the United States.

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Links

The Service may link to other websites, including but not limited to health care provider pages, or through advertisements. We disclaim any and all responsibility for the privacy practices of third-parties that may have links to or from our Service. We encourage you to review the privacy policies/statements of every website that you visit that collects personally identifiable information.

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Information Retention and Security

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We take security measures to protect users’ information against unauthorized access, loss, alteration, or destruction. Despite these measures, we cannot guarantee our security measures are impenetrable. Therefore, although we take steps to secure your information, we cannot and do not promise or warrant that your information will always remain secure.

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Visitors Outside the United States

This Policy is intended to cover collection of information on our Service from residents of the United States. The laws governing the protection of Personal Information in the United States may not be as protective as those in other countries. If you are a resident of another country and/or are using our Service from outside the United States, you acknowledge and agree that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.

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EU Resident Rights under the GDPR

These disclosures apply only to our processing of Personal Information within the scope of the General Data Protection Regulation (“GDPR”) from one or more of the European Union Member States plus Iceland, Lichtenstein and Norway (together known as the “European Economic Area” or “EEA”).

The GDPR went into effect on May 25, 2018. As a resident of the EU or EEA, you have certain rights with respect to the processing of your personal data, including:

Access. You have the right to know if we are processing personal data about you and, if so, to access and obtain a copy of personal data about you, as well as information relating to the processing of that data.
Correction. You have the right to have us promptly correct or update any personal data about you that is inaccurate or incomplete.
Erasure. You have the right to request deletion or erasure of your personal data in a number of circumstances as required by law, including when no longer need the personal data for the purposes for which it was collected, you have withdrawn consent or, when we are relying on legitimate interests as a legal basis, and your rights override our legitimate interests.
Portability. You have the right to obtain a copy of the personal data we hold about you in a structured machine-readable format and to have it transmitted to another controller. This right only occurs where we are relying on your consent or performance of a contract as our legal basis and the processing is carried out automatically.
Restriction of Processing. You have the right to restrict or limit the ways in which we process your personal data when you contest the accuracy of the personal data, when your data has been obtained by us unlawfully, when you have objected to our processing of the data and we are considering whether to cease processing, or when we no longer need to process the personal data.
Withdrawal of Consent. When we rely on consent as the basis for processing personal data, you have the right to withdraw your consent.
Objection. You have the right to object to our processing of your personal data when we are relying on legitimate interests as our legal basis and your rights override our legitimate interests in processing their personal data. You also have the right to object to our processing of their personal data for direct marketing purposes.
Complaint. You have the right to make a complaint about our personal data handling practices to your local Supervisory Authority.

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Privacy Policy Updates and Revisions

This Policy may be updated from time to time. We reserve the right to modify the Policy at any time without notice, so please review the Policy frequently. When changes are made to this Policy, we will revise the “last updated” date at the bottom of this Policy. Your continued use of our Service after we have posted any Policy changes indicates your agreement to the changes unless you notify us otherwise.

If you wish to retain a copy of this Policy, you should print a copy or save a copy for your records.

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Contact Us:

Contact TadHealth at support@tadhealth.com by calling +1 (949)-662-8746 ,9:00 am through 5:00 pm Pacific time, with the exclusion of Federal Holidays, or by writing to us at:

2618 San Miguel Drive Suite 501, Newport Beach, CA 92660

On any email or postal letter you send, please include “Privacy” in the subject line.

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Date Last Modified: July 9, 2026

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